Support

Getting help

Email hello@heyindie.io from the address on your Indie account. Include the workspace and project involved, what you expected, and what happened instead. A screenshot helps. Never include passwords, project keys, Stripe keys or card details.

Indie is run by a small team. We read every message and reply as soon as we can.

Before you write

• A notification didn’t arrive. Check that notifications are on for Indie in your phone’s settings, that the device is enabled in Indie, and that Focus or quiet hours were not active. A local notification test checks your phone’s display and sound settings; it does not prove remote delivery.
• A sale is missing. Check which project the Stripe account or event key belongs to, and that the event used the right test or live mode. Test purchases appear only under Test data.
• A monitor says Down but the app works. Open the monitor to see its latest result and incident history. A firewall, a redirect or a changed health path can cause it.
• Billing. Manage your plan, payment method and invoices from billing settings in the web app.

Your data

Export the workspaces you own from Settings → Your data, or delete your account from Settings in the web app or either companion app. For anything else, including privacy requests, email hello@heyindie.io. The privacy notice explains what Indie keeps and for how long.

Security issues

If you believe you have found a security problem in Indie, email hello@heyindie.io with the details and how to reproduce it. Please give us a chance to fix it before sharing it publicly, and do not access other people’s data while testing.